Ordering, Shipping & Returns

Ordering

Ordering is a simple as a few mouse clicks here on our website and may be done at your convenience. This is the fastest way to have an order processed and shipped.

You may also order using your item numbers and quantities by emailing us at orders@sbnf.net or calling (269) 965-1199. Orders placed by these methods are not able to be processed as quickly as web orders.

Direct Shipping

UPS orders are shipped as soon as possible, usually in just a couple days; however orders containing Special Order items may take a little longer to ship. For orders containing special order items a general rule is orders received by the end of business Tuesday are shipped the following Monday. Product availability may affect that timing. Pease note some items in glass or over 25lbs may not be able to be shipped by UPS. Orders that contain these items will be shipped without them and have the total adjusted accordingly.

On occasion, UPS orders are shipped by USPS Priority Mail or equivalent insured method.

Curbside Pickup

Picking up an order at the store is easy. Simply place an order online and select pickup at checkout. Pickup orders are usually ready within 4 hours (during store hours) unless your order contains special order items.

Stop in and pickup your order or call us from the parking lot and we will bring it out to you - whichever you prefer.

Items designated as special order take additional time to arrive. Special Orders placed by Tuesday 6:00pm usually arrive the following Monday.

Want to save even more? Ask about our Local Buying Club Program. Please call (269) 965-1199.

 

Returns & Credits

COVID-19 Return Policy Changes

Since natural foods with no preservatives store best in cool, dry conditions, our warehouses are refrigerated and we guarantee quality at the time of delivery; however we cannot guarantee the quality beyond that.

 

Return requests must be made within two weeks after delivery. A 25% restocking fee may apply. Items must be returned in their original packaging and in sale able condition. Do not return an item without prior authorization. Items returned without proper authorization will not receive credit.

Credits will be given consideration if the return policy is followed. No credit is given on freight or handling fees. Credit, when given, will be in the form of a credit toward a future purchase. The customer is responsible for any shipping fees incurred on returned items in most situations.

Payment Methods

We accept American Express, Discover, MasterCard & Visa. All orders must be pre-paid using a credit card, except orders picked up in-store.